Services running as normal for Mid-Ulster customers

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THE Ulster Bank, which has branches in Cookstown and Magherafelt, has said that all its systems are now running as normal.

The announcement follows a technical glitch which occurred almost a month ago, leaving thousands of customers unable to access their accounts.

The return to full service on Monday (July 16) follows weeks of frustration for customers as the bank attempted to clear a transactions backlog.

A statement from Jim Brown, Chief Executive, read: “All of our systems are running as normal in the timeframes we would expect and normal service has now been restored for the majority of our customers. Given the scale of the incident, the clean up continues and a small percentage of outstanding transactions are being processed over the next couple of days. There is no doubt that there will be reconciliations to some customer accounts that also need to take place over the coming days and weeks. However, for the majority of customers it is now business as usual.”

Mr Brown said as normal service resumes for customers, the Ulster Bank is beginning the job of ensuring that customers who have been adversely impacted by this issue are put back to where they would have been had this problem not occurred.

And he said the bank will fully refund all fees and charges incurred by Ulster Bank customers or customers of other banks as a result of this issue.

He added that no customer will be out of pocket as a result of this issue.

“For customers wishing to make a claim for any out-of-pocket expenses incurred, we will launch a comprehensive process later this week so anyone impacted will fully understand how to progress any claims they may have as a result of this issue,” he said.

The Chief Executive said the Ulster Bank is working with the credit reference agencies to ensure that customers’ credit ratings are not affected as a result of this incident.

He said: “We understand that this issue has caused significant and unacceptable disruption and we are introducing a range of measures to recognise the impact it has had on customers’ day-to-day banking needs. We are currently consulting with regulators and consumer groups and will be in a position to communicate further details by the end of this week.”

The helpdesk remains open from 8am to 10pm - 0800 231232.

Mr Brown added: “I apologise unreservedly to our customers for the inconvenience we have caused to them as a result of this unprecedented incident and thank them for their continued patience. Our priority throughout has been on resolving this for our customers and helping those affected.”