Northern Ireland’s largest new and used car dealer, the Donnelly Group, has won yet another prestigious award at their Honda showroom in Dungannon which has once again delivered excellent standards in Motability customer service.
The newest accolade is one of many received by the Dungannon team of Motability experts, in special recognition of their outstanding level of care for Motability customers during both the sales and after sales process.
The Donnelly Group’s unrivalled worry-free policy ensures that the needs of all Motability customers take first priority when selecting an affordable vehicle that will fit comfortably within budget and improve their independence.
The Motability Scheme provides people living with a physical disability the opportunity to take out a three year lease on a brand new vehicle which includes insurance, roadside assistance, servicing and maintenance.
The new Dealer Awards programme was specifically designed to ensure that all Motability customers receive exemplary customer service across the dealer network in the UK through assessed customer feedback and reviews.
Peter Wilson, General Manager of Dealer Relations at Motability Operations, explains:
“As the ‘shop-front’ of the Motability Scheme and in many cases, the first contact point for our customers, the focus of these awards is to thank our dealer partners for providing an ongoing positive customer service experience.
“Feedback from Donnelly Group Honda customers in Dungannon has been extremely positive as the dealership continues to be an exemplary model of excellent customer service.
“I would like to offer my congratulations to Donnelly Group Honda in Dungannon for their fantastic achievement and wish them the best of luck in the national awards.”
Celebrating their Motability Dealer Award win was the Donnelly Group’s Manager of Motability Operations, Donna Wilson, who said:
“It is a great honour to receive this coveted award and is a great morale boost for our team of Motability specialists who work so hard across all seven of our branches in Northern Ireland.
“We recognise that each and every one of our customers will have a different set of requirements from each other, and we understand exactly how important it is to find a vehicle that is both comfortable and practical.
“The Honda range is huge with lots of models to choose from, and we work closely with the customer to advise on suitable vehicles and adaptions, such as hand controls to swivel seats and lifts, which will help to make the customer’s driving experience as enjoyable as possible without compromising on independence.
“Honda is highly regarded as one of the safest car brands on the market with many models receiving a 5 star safety rating from Euro NCap, so Motability customers can rest assured that they are driving a vehicle which is not only stylish and functional, but extremely safe also.
“We look forward to continuing our award-winning approach to business and Motability customer service and can’t wait to attend the upcoming annual awards!”
Donnelly Group Dungannon will automatically be shortlisted into the new national, annual awards which will be held for the first time in January.
For more information about all 18 manufacturers sold across the Donnelly Group’s seven sites in Northern Ireland, or to book a test drive, please visit our website at www.donnellygroup.co.uk
The Donnelly Group can also be found on Facebook and Twitter - @DonnellyGroupNI.