First class airline provision offered locally at NRC

HIGH flying students at Northern Regional College have successfully gained their certificate in Airline and Airport Customer Care, Certificate in Airline and Airport Cabin Crew Operations, Certificate in Passenger Service Agent Skills and Certificate in Setting up Tourism Business at the Northern Regional College, Ballymena Campus.  

These very successful courses are the only ones of their kind in Northern Ireland and due to the expansion of the airline industry at Belfast International Airport, Derry City Airport and George Best City Airport the College is best situated to offering these courses to the local community.

Forty one students were presented with their certificates by Deirdre Graffin Business Account and Public Relations Executive at Belfast International Airport and Karen McLeod, Airline and Airport Course Manager for Travel and Tourism at NRC.

These add-on certificate programmes are suitable for all age groups and are relevant to industry needs, with the prime focus on the passenger. Included in their studies is airline and airport customer care, creating a positive impression with passengers, solving passenger problems and the importance of product knowledge of the entire airline industry. 

The courses are highly commended by Deirdre Graffin, PR Executive at Belfast International Airport. 

“There is no doubt that the enhanced portfolio of Travel and Tourism courses is very welcome by the International Airport and supports the training and development needs of local students and industry,” she explained.

“As Belfast International airport is on the doorstep of NRC, the airport and the college aim to complement the industry’s vision, of people first, through meeting personal and professional needs of the workforce.”

Commenting on the success of the course and the students, course manager Karen McLeod said: “Since NRC introduced these programmes in September 2007, they have proved to be extremely popular with students and Travel and Tourism education provision has gone from strength to strength. These particular certificate level 2 programmes, provide learners with the necessary skills and knowledge to succeed further at undergraduate level and enhance overall employability.”

For further information on these programmes and all other Travel and Tourism qualifications available at your local NRC campus please visit